Exchanges and Returns
As long as products are returned to us in new condition, and in their original packaging within 30 days we are happy to exchange garments for different sizes, assuming the alternate sizes are in stock. Items being exchanged must be of equal value.
Please note that you are responsible for postage costs related to the exchange. We ask that you contact us at admin@tropicoolclothing.com.au to confirm availability of replacement sizes. If you send us an exchange and we do not have the size you want available, we will treat it as a return and refund you.
If you need the exchange quickly, please purchase correct size and select EXPRESS Shipping. Then return your original item for refund.
Exchanges can be posted to:
Tropicool Clothing Returns
82- 86 Berkshire Rd
Sunshine North VIC 3020
Please ensure you include a note stating your Order Number, and keep a record of your tracking number.
Return Policy
We accept returns of unworn and undamaged goods within 30 days of receiving your purchase. Please note you are responsible for postage costs related to the return.
Change of mind returns can be posted to:
Tropicool Clothing Returns
82- 86 Berkshire Rd
Sunshine North VIC 3020
Please ensure you include a note stating your Order Number, and keep a record of your tracking number.
We will credit the payment method originally used to place your order within 5 working days of receipt of your goods. Your refund will cover the cost of items returned, but not the original freight charge.
Buy 1 Get 1 Free (BOGO) Promotions
For all Buy 1 Get 1 Free promotions:
- Both items must be returned together to receive a refund
- Partial refunds are not available where the free item is retained
- Single-item returns from BOGO orders will not be processed
This applies to all promotional Buy 1 Get 1 Free offers unless otherwise stated.
